Carwow Collects

Carwow Collects is the truly hassle-free way to transport all your newly purchased vehicles from Carwow auctions. From organising the collection with the seller, to the collection appraisal, all the way through to delivery, we handle the entire process. Our network of trusted transport partners ensure an easy & reliable experience for both dealers and sellers. With nationwide coverage and dedicated support, Carwow Collects offers unmatched convenience and peace of mind. You can rely on us for all your transportation needs.

Your vehicle will be collected by a trained transport agent with drivers all over the country ready to collect & deliver vehicles.

In the won folder in our auctions, you’ll see you have the ability to arrange a collection. Just click the button & we’ll take care of the rest. 

Prior to the collection: you’ll know what date & time the collection is supposed to take place. The driver will give the seller a call approx 1hr before the collection, to let them know they are en-route. 

On Collection: the driver will then go through the appraisal checklist, and do a short test drive (at the sellers consent) of the vehicle to check the Steering, Braking, Suspension, Acceleration, Gear Selection, and Interior of the vehicle.

They will then give you a call to make sure you’re happy with the vehicle & to answer any additional questions you may have. Once you are happy with the vehicle’s condition, you can release the funds into the seller’s bank account, and they can drive the car away.

On Delivery: The driver will inform you about what time approximately they should be able to deliver the car. Then a shorter appraisal will take place, where you can check the vehicle yourself, to ensure no damage happened to the vehicle en route.

£110 for deliveries up to 50 miles, then £1.20 per mile over 50 miles.

Contact our operations team via email on collections@carwow.co.uk

You’ll be invoiced weekly via a separate invoice to your Carwow buyer’s fees invoice.

The assured scheme enables dealers to make requests on eligible vehicles up to £25k including VAT for:

• Repairs for certain undisclosed mechanical & electrical damage
• Reimbursement for certain financial loss if the vehicle is proven to be stolen, cloned, chipped, clocked or imported.

Eligible Vehicles:

A. are under 10 years old, with less than 100,000 miles from date of first registration, and under £100,000;
B. are not a high performance Vehicles (including but not limited to Ferrari, Aston Martin, Kit Cars, etc.); and
C. are not non-UK spec imports (meaning cars that were (when new) sold/purchased outside the UK market and that are not UK- specification cars).
D. have a valid V5 and MOT;
E. have had a Vehicle inspection carried out in accordance with the Appraisal Checklist by the Transport Company and the Appraisal has been approved by the Dealer 

It is not designed to help you prepare a vehicle for sale, or profit from the scheme.

It is not designed to help you prepare a vehicle for sale, or profit from the scheme. As such, there are several restrictions in place to protect the integrity and longevity of the scheme.

• Vehicles purchased for over £100,000 are not included
• Vehicles must not exceed 10 years of age and 100,000 miles at the start date
• You can make one request per vehicle, however this can include multiple repairs. The maximum amount you can request is £25,000 including VAT.

The following models and brands are not covered: all Audi R8 Models, ll Audi RS Models, Aston Martin, Bentley, all BMW M-Power, Bristol, Bugatti, Cadillac, Corvette, Ferrari, Hummer, Lamborghini, Lotus, Maserati, McLaren, Mitsubishi Evolution, Noble, Porsche and Rolls Royce.

The following listed components are covered against mechanical breakdown, provided that the terms and conditions are fully complied with. 

• Engine - Cylinder Block, crankshaft, crank bearings, big end bearings, oil pump, con-rods, gudgeon pins, small end bearings, pistons, piston rings, cylinder bores, cylinder head (excluding cracks), rocker shaft, rockers, hydraulic lifters, camshaft and cam followers, push rods, camshaft bearings, inlet and exhaust valves, valve springs, valve guides, cylinder head gasket, inlet manifold, turbo, timing gears, timing chains, flywheel and starter ring gear. (Excluding sticking valves, Oil leaks).
• Timing Belts - Timing belts are covered providing that the last due change of belt has taken place as specified. Damage subsequently caused if the timing belt has not been changed as specified by manufacturer is specifically excluded. 
• Cooling – Radiator, thermostat, thermostat housing, water pump, viscous fan coupling. 
• Air Conditioning / Climate Control: Factory fitted air conditioning systems are covered. Excludes pipes, unions, wiring & receiver drier.
• Fuel System - Fuel injection pump, lift pump.
• Transmission – Transfer Box. The following internal mechanical components are covered: Transfer gears, selectors, shafts, transfer shafts, needle and roller bearings, output shafts and bushes. (Excluding Oil leaks).
• Driveline - Drive shafts, half shafts and bearings, propshaft, constant velocity joints, universal joints and couplings. Rear wheel drive half shafts, (Excluding: Gaiters and viscous couplings, oil leaks).
• 4x4 Differential - Planetary gear assembly, crown wheel and pinion assembly. Internal shafts, bearings and bushes, thrust washers, spacers, bevel gears. Includes front, rear and centre differential on 4x4 vehicles. (Excluding: Viscous couplings and fluid differentials, oil leaks).
• Manual Gearbox - The following internal mechanical components are covered: Gears and gear clusters, selectors and shafts, synchromesh assemblies, bushes, ball and roller bearings, needle bearings and transfer gears. (Excluding Oil leaks).
• Automatic Gearbox - The following internal mechanical components are covered: Governor, valve block, oil pump, gears, brake bands, servos, clutches, seals, shafts, bearings and bushes, modulator valve and transfer gears. Continuously Variable Transmission (CVT/CTX): All internal mechanical components and seals. (Excluding Oil leaks).
• Entertainment System – The factory fitted entertainment system within the vehicle (Damage to screens are excluded) 
• Torque Converter - All internal mechanical components and seals.
• Wheel Bearings - Front and rear wheel bearings including hubs.
• Propshaft - Propshaft, universal joints and couplings, bearings, including front and rear transfer shafts 4x4 vehicles.
• Suspension and Steering - Coil springs, steering rack and pinion, power steering rack, steering box, power steering box and idler box. (Excluding: Gaiters, oil leaks, tracking and balancing).
• Braking - Brake master cylinder, wheel cylinders, brake bias/restrictor valve. (Excluding: Corroded or seized components).
• Electrical - Alternator, starter motor, flasher relay, front and rear windscreen wiper motors, front windscreen, glow plug relay, washer motor and ignition coil.
• Casings - Consequential damage to casings caused by the failure of a covered component will constitute part of the total request.

Components not covered:

• All bodywork and trim, glass, wheels and tyres, hinges, brake facings, callipers. seat belts, sunroof panels, fuel tank.
• HT Leads, spark plugs, filters, wiper blades, lights and bulbs, auxiliary belts.
• Damage caused by the failure of the timing belt if it has not been changed in accordance with the manufacturer’s recommendations.
• Air bags, wiring looms, glow plugs, battery.
• Mountings, pipes and hoses, water ingress, cables, brackets, bolts and fixings, exhaust system, exhaust manifold.
• Worn or leaking seals and cylinders, block liners, LPG Conversions, and any component which has failed as a result of correct oil or fluid levels not being maintained.
• Any component which fails due to wear and tear, corrosion, seizure or presents an intermittent fault.
• External oil Leaks are specifically excluded.
• All wiring and connections 

Labour rate for repairs can be requested at £80 per hour.

The requests process is simple. To make a request under the scheme, please contact our requests provider MB&G via this link within 14 days of collecting the vehicle https://mbginsurance.co.uk/claims/motor/mechanical-breakdown-carwow/
You can make a request of up to £25,000 inc. VAT for significant mechanical and electrical damage, and up to £25,000 including VAT for financial loss.

If the vehicle can be proven to be

• Stolen
• Cloned
• Chipped 
• Clocked
• Imported 
• Re-mapped 

And this was undisclosed prior to purchase, and the dealer is able to prove financial loss.

The dealer is able to make a reimbursement request for the difference between the purchase price of the vehicle on Carwow and the price the vehicle is able to be sold at (given the dealer’s best efforts to sell the vehicle for as high a price as possible) up to £25k inc VAT.  

The requests process is simple. To make a request under the scheme for Stolen, Cloned, Imported, Chipped or Clocked vehicles, please contact our requests provider MB&G via this link: https://mbginsurance.co.uk/claims/motor/mechanical-breakdown-carwow/. You can make a request of up to £25,000 inc. VAT for for financial loss. 

MB&G are the requests handling partner we will be working with to ensure you get the best service possible.  

Drop us an email on smcam@carwow.co.uk